At TruContainers, we ensure transparent and reliable delivery for your shipping containers and cabins. Below are the key details:
1. Processing & Shipping Time
- Order Processing: 1–2 business days after payment confirmation.
- Shipping Time: 5–7 business days (contiguous U.S. only).
- Delays may occur due to customization, weather, or freight carrier availability.
2. Flat-Rate Shipping Fee
- $350 Flat Fee: Applies to all standard containers and cabins (up to 40ft).
- Oversized/Remote Orders: Additional fees apply for:
- Alaska, Hawaii, or non-contiguous U.S. regions.
- Customized units requiring specialized transport.
3. Delivery Process
- Freight Carrier: Items ship via insured, heavy-duty carriers (e.g., FedEx Freight, UPS Freight).
- Curbside Delivery: Drivers will place items at the nearest accessible location (e.g., driveway, parking lot).
- Customer Responsibilities:
- Provide a clear, flat drop-off area (no narrow roads/low bridges).
- Schedule delivery in advance with the carrier (via email/phone).
4. Delivery Delays
- Weather/Mechanical Issues: We’ll notify you immediately and reschedule at no cost.
- Address Errors: A $150 re-routing fee applies for incorrect addresses provided by the customer.
5. Inspection & Damage Claims
- Inspect Immediately: Check for damage before the driver leaves.
- Report Damage: Email photos and a description to info@truecontainers.com within 48 hours.
- No Claims Accepted: For issues reported after 48 hours or without photographic proof.
Contact Us
📞 Phone: +1 (270) 632-0932
📧 Email: info@truecontainers.com
đź“ŤÂ Warehouse Address: 6301 Geil Ln, Louisville, KY 40219
Local customers: Pickup available at our Louisville facility!