By using www.truecontainers.com, you agree to these terms. Please read them carefully.
1. Acceptance of Terms
- Purchasing from TruContainers constitutes acceptance of these terms.
- We reserve the right to update terms at any time. Continued use after changes implies agreement.
2. Product Information
Shipping Containers
- Sold as new (factory-condition, CSC/ISO-certified) or used (graded A/B/C with condition reports).
- Minor cosmetic flaws (rust, dents, paint fade) do not qualify for returns.
Prefab Cabins
- Built to meet local building codes (check zoning laws in your area).
- Customizations (e.g., electrical wiring, insulation) require written approval.
3. Orders & Payments
- Binding Orders: Payment confirmation secures your order.
- Pricing: Includes taxes. Custom quotes valid for 14 days.
- Deposits: 30% non-refundable for custom builds (e.g., modified containers).
- Fraud Checks: We may cancel orders flagged as high-risk.
4. Shipping & Delivery
- Timeline: 5–7 business days (contiguous U.S.) with $350 flat-rate fee.
- Inspection: Report damages within 48 hours via info@truecontainers.com or +1 (270) 632-0932.
- Storage Fees: Unclaimed items incur $50/day after 14 days.
5. Returns & Refunds
- 30-Day Window: Returns only for major defects (e.g., structural cracks).
- Refund Processing: 10 business days post-approval.
- Non-Refundable: Shipping fees, customization costs, and deposits.
6. User Responsibilities
- Compliance: Ensure containers/cabins meet local zoning, building, and safety laws.
- Modifications: Unauthorized structural changes void warranties.
- Account Security: Protect login credentials; notify us of unauthorized activity.
7. Disclaimers
- As-Is Sales: Used containers/cabins sold without warranties unless stated.
- Limitation of Liability: We’re not responsible for:
- Delivery delays due to weather, strikes, or carrier issues.
- Damages from improper installation or natural wear.
- Indirect losses (e.g., lost profits, construction delays).
8. Intellectual Property
- Content Ownership: All website text, images, and logos are owned by TruContainers.
- Restrictions: Unauthorized use of product photos or descriptions is prohibited.
9. Governing Law
- Disputes governed by Kentucky state law.
- Legal actions must be filed in Jefferson County courts.
10. Contact Us
📞 Phone: +1 (270) 632-0932
📧 Email: info@truecontainers.com
📍 Address: 6301 Geil Ln, Louisville, KY 40219