Payment Policy

At TruContainers, we prioritize secure, flexible payment options for your convenience. Below are our payment terms and procedures:

1. Accepted Payment Methods

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover.
  • PayPal: Secure checkout via PayPal (including PayPal Credit).
  • Bank Transfers: Available for bulk or custom orders (contact info@truecontainers.com).

All transactions are encrypted via SSL technology and PCI-compliant systems.

2. Payment Terms

  • Full Payment: Required upfront for standard in-stock containers and cabins.
  • Custom Orders:
    • 30% non-refundable deposit to begin production.
    • Remaining balance due 7 days before shipping.
  • Taxes: All prices include applicable sales tax (KY state rates).

3. Refunds & Disputes

  • Refunds: Issued only for defects covered under our 30-Day Structural Guarantee.
  • Chargebacks: Unauthorized disputes will result in order cancellation and legal action. Contact us first at +1 (270) 632-0932 to resolve issues.

4. Order Confirmation

  • Invoices: Sent via email within 24 hours of payment.
  • Receipts: Automatically generated and downloadable from your account portal.

5. Failed Payments

  • Declined Transactions: Update payment details or contact your bank.
  • Custom Order Deposits: Production begins only after deposit clears.

6. Fraud Prevention

  • We reserve the right to:
    • Cancel orders flagged as high-risk.
    • Request ID verification for large transactions.
    • Temporarily hold suspicious payments for review.

Contact Us

📞 Phone: +1 (270) 632-0932 (Mon-Fri, 9 AM – 5 PM EST)
📧 Email: info@truecontainers.com
📍 Address: 6301 Geil Ln, Louisville, KY 40219

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