At TruContainers (“we,” “us,” or “our”), we respect your privacy. This policy explains how we collect, use, and protect your personal data when you purchase shipping containers, cabins, or use our website (www.truecontainers.com).
1. Information We Collect
Personal Data
We collect the following when you place an order or contact us:
- Contact Details: Name, email, phone number, billing/shipping address (e.g., 6301 Geil Ln, Louisville, KY 40219 deliveries).
- Payment Information: Credit card details (processed securely via PCI-compliant gateways), PayPal email, or bank transfer references.
- Order Details: Product preferences (e.g., container size, cabin materials), customization requests.
Automated Data
- Cookies: Session cookies for cart retention, Google Analytics for traffic analysis.
- Device Data: IP address, browser type, and OS (to prevent fraud).
2. How We Use Your Data
- Order Fulfillment: Process payments, schedule deliveries (5–7 business days), and send invoices.
- Customer Support: Respond to inquiries via info@truecontainers.com or +1 (270) 632-0932.
- Marketing: Send product updates or promotions (only with your consent).
- Legal Compliance: Meet tax, fraud prevention, or regulatory obligations.
3. Data Sharing
We only share data with trusted third parties:
- Freight Carriers: Delivery addresses for shipping containers/cabins.
- Payment Processors: PayPal, Stripe, or banks (to complete transactions).
- Legal Authorities: If required by law (e.g., court orders).
We never sell your data to advertisers or third-party marketers.
4. Data Security
- Encryption: SSL/TLS encryption for all transactions.
- Access Controls: Staff training and limited data access.
- Retention: Order data stored for 7 years (tax compliance).
5. Your Rights
- Access/Delete Data: Email info@truecontainers.com to request your data or deletion.
- Opt-Out of Marketing: Unsubscribe via any promotional email.
- Disable Cookies: Adjust browser settings (may affect site functionality).
6. Children’s Privacy
Our website is not intended for users under 16. We do not knowingly collect minors’ data.
7. Policy Updates
Changes will be posted here. For major updates, we’ll notify you via email or site banners.
Contact Us
📞 Phone: +1 (270) 632-0932
📧 Email: info@truecontainers.com
📍 Address: 6301 Geil Ln, Louisville, KY 40219
For GDPR-specific requests, contact our Data Protection Officer at the email above.